Real implementations. Measurable outcomes. See how organisations in housing, local government, and public sector are using AI to transform operations.
Major Housing Association
Housing
AI-powered triage for housing repairs and complaints
How a 45,000-home housing association automated their intake process, reducing classification time from 15 minutes to under 5 minutes per case.
Metropolitan Borough Council
Local Government
Intelligent document processing for planning applications
A London borough council deployed AI document processing to handle planning application evidence, reducing manual review time by 85%.
Benefits Administration Provider
Public Sector
AI assistant for benefits assessment and decision support
A benefits provider serving 200,000+ claimants deployed a custom Copilot to assist caseworkers with policy lookup, case summarisation, and decision drafting.
What We've Learned
All three implementations achieved payback within two quarters. Document processing shows fastest returns; case management takes longer but delivers higher lifetime value.
Working pilots deployed in 6-8 weeks. Full production rollout with governance, training, and monitoring took 10-14 weeks total.
Every successful deployment started with clear data governance and human oversight protocols. AI governance removes blockers, it doesn't add them.
Get Your AI Roadmap to discuss how AI can transform your operations. We'll share relevant case studies from your sector.