Work 02
HR policy and IT service desk, answered from the source.
Heavy industry · Copilot Studio · 2026
Two agents built to settle one question: could the platform carry the organisation's front-line questions without a new system. One answers HR policy from the policy documents. The other handles first-line IT requests. Both shipped with build guides and UAT sets so the internal team could take them live.
The organisation needed to answer HR policy questions from its policy documents and handle first-line IT requests without adding a new system.
Decide
Two agents were built to settle one question: whether Copilot Studio could carry both kinds of front-line question. The work existed to support a platform decision, not to make the choice inevitable.
Make
One agent answers HR policy questions from the policy documents. The other handles first-line IT requests. Each was tested against the work it would receive.
Transfer
Both agents shipped with build guides and UAT sets so the internal team could take them live. The organisation kept the evidence behind its platform decision.